The Methods, Quality and Tools Expert contributes to the definition and implementation of methods, norms, and procedures within his/her perimeter. He/she sees to the right application of procedures and processes in place. Also the Methods, Quality and Tools Expert contributes to quality audits within his/her perimeter especially through the analysis of dysfunctions and the definition and setting of quality KPI’s. He/she ensures the definition of the SMS/QMS quality policies (Service Management System / Quality Management System) towards continuous improvement of quality. Through his/her different missions, the Expert provides advice and supports the teams.
The PMO coordinates operational steering of projects within the activities of his/her perimeter. One of his/her missions consists in guaranteeing the coherence and alignment of the projects portfolio with the business objectives. He/she follows progress and performance of projects (quality, costs, and timelines). Otherwise, the PMO manages current and forecast capacities of the resources within his/her perimeter. Finally, the PMO elaborates, follows, and updates budget. To that end, the PMO manages a portfolio and guarantees its reliability (consumed, remaining, planning) to produce all necessary reporting to guide the heads of department concerned by the projects.
The Project / Programme Director is responsible for the strategic outcome of the project. He/she directs the execution of one or several projects in all their complexity and is accountable for all the dimensions. He/she directs the project. He/she therefore defines the goals, determines the human means and guarantees an allocated budget. He/she communicates and leads teams around this project. Also, he/she organises and drives steering committees or meetings, sees to maintain a relation of trust between all actors related to the project and steers change management. To close the project, he/she ensures the validation of the deliverables and writes the final assessment of the project.
The Project Manager is in charge of leading and coordinating projects to their achievement / delivery, within the agreed costs, timelines, and norms, and coordinating transversal teams. He/she also ensures the organisation, planning, and implementation of a project, or of a whole portfolio, on the basis of internal or external resources in the respect of set objectives.
Your role involves analysing the users’s needs to find the most adapted solutions to meet their expectations and follow the progress of the development. The Analyst takes the users’s / divisions’s needs into consideration (core business, supporting functions …) and supports in the writing of the detailed functional specifications. In collaboration with all the actors of the project, his/her responsibility is to elaborate the solution: assist project owners in their choices, control the technical and functional compatibilities of solutions with the systems in place, etc. He/she also takes in charge functional follow-up, user assistance and ensures training for the applications at the disposal of project owners.